Privacy + Terms

Privacy Policy

Thank you for shopping at Posh Baby! We care about your privacy and want to be transparent about how we collect and use your information. This policy explains what we do with your data.

Who We Are

Posh Baby is a baby boutique based in Portland, Oregon. When you shop with us, you're sharing information with both Posh Baby (as the merchant) and Shopify (our platform provider). This policy covers Posh Baby's practices. For information about how Shopify collects and uses your data, please review the Shopify Help Center.

What Information We Collect

We collect information you give us directly:

Name, email address, phone number, and mailing address
Payment and billing information (processed securely through Shopify Payments)
Products you're interested in and purchase history
Information from promotions or surveys you participate in

We also collect information about how you interact with our store:

Pages you visit and how long you stay
Products you view and add to your cart
Device information (browser type, IP address)
Cookies and tracking technologies (see "Cookies" section below)

How We Use Your Information

We use your data to:

Process your orders and send order updates
Provide customer service and respond to your questions
Send marketing emails about products and promotions (you can unsubscribe anytime)
Improve our website and shopping experience
Detect and prevent fraud
Comply with legal obligations

Who We Share Your Information With

We don't sell your personal information. We may share it with:

Shopify — our platform provider that helps us run our store
Payment processors — to securely process your payment
Shipping partners — to deliver your order
Email service providers — to send you updates and marketing emails
Fraud prevention services — to keep your account safe
Law enforcement — only if required by law

How We Protect Your Data

We take security seriously:

Your payment information is encrypted and processed securely through Shopify
We never store credit card details on our servers
We use industry-standard security practices
Our team is trained on data protection

However, no method of transmission is 100% secure. We encourage you to protect your password and report suspicious activity.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login information
Understand how you use our site
Show you relevant products and ads
Analyze traffic and improve our store

We and our partners, including Shopify, use cookies and other technologies to personalize your experience, show you ads, and perform analytics. You can disable cookies in your browser, but it may affect your shopping experience.

How Long We Keep Your Data

Account information: We keep it as long as your account is active. If you delete your account, we remove personal information within 30 days.
Transaction records: We keep these for 7 years for legal and tax purposes.
Email lists: We keep your email until you unsubscribe.
Cookies: They expire based on their type (typically 1–2 years).

Your Privacy Rights

You have the right to:

Access what personal information we have about you
Update or correct your information (log in to "Your Account" anytime)
Delete your account and personal data
Opt out of marketing emails (click "unsubscribe" in any email)
Request that we not use your data for personalized marketing
Withdraw consent for data processing

California Residents (CCPA)

If you live in California, you have additional rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale of your personal information. We don't sell personal information. To exercise your rights, email us at customercare@poshbaby.com.

EU/UK Residents (GDPR)

If you're in the EU or UK, we process your data based on your consent or our legitimate business interests. You have rights including access, correction, and erasure. Contact us to exercise these rights.

Kids & Privacy

Posh Baby is for parents and caregivers. We don't knowingly collect information from children under 13. If we discover we have, we'll delete it immediately.

Third-Party Links

Our website may contain links to other sites. We're not responsible for their privacy practices. Always review their policies before sharing information.

Changes to This Policy

We may update this policy as our practices change or laws require. We'll post updates here and notify you of significant changes via email or store notification. Your continued use of Posh Baby means you accept any updates.