Shipping, In-Store & Curbside Pickup

Store & Curbside Pick-Up

Store pickup orders are typically ready within 1–4 hours. Please wait for an email confirmation that your order is ready. For items marked as "Pre-Order" or "Stocked at Warehouse," you will receive a notification when your item has arrived and is ready for pickup.

By selecting store pickup, you're helping reduce the environmental impact of shipping and supporting our small business. When you pick up in-store, it allows us to save on shipping costs — which means we can invest more in better products and services for you. Thank you for choosing to shop small!

Shipping Information

Most orders are shipped from our Portland, OR store or warehouse via USPS, FedEx, or UPS and typically arrive within 3–7 business days once shipped. Orders are usually processed daily but may take up to 3 days for processing. Shipping times are estimates; delays due to weather, warehouse closures, or carrier issues are beyond our control.

Special orders like furniture or online exclusives have specific shipping guidelines — please check the individual product page for lead time details. Some items ship directly from the central warehouse to reduce handling and support eco-friendly practices. You'll receive tracking information once your order is ready to ship.

Delivery Surcharges & Oversized Freight

Some manufacturers require a surcharge for larger items that cannot be waived. These fees will be listed at checkout or on the individual product page.

Understanding Your Order Timeline

"In Stock" means one of these three things:

• In-stock — Available now at our Portland store or ready to ship within 12–24 hours via Priority Mail or UPS.
• Ships from warehouse — Available but held at our warehouse; 1–2 day processing, ships via FedEx or UPS Ground (3–7 business days).
• Pickup in 5–7 days — Items ship to the store for in-store pickup in approximately 5–7 business days.

Check the product page to confirm which applies to your specific item.

I Haven't Received My Order, But It Shows Delivered

If your order shows as delivered but you haven't received it, a claim must be filed with the shipping carrier. We recommend the recipient initiate the claim, as this is typically the most efficient process. Once resolved, we will issue a refund or reship the item. Please note we cannot offer refunds or replacements until the claims process is complete. Posh Baby is not responsible for items once delivered or lost due to theft.

Returns, Cancellations & Refusals

Once an order has been slated to ship, we are unable to cancel it. If you need to return an item after it has shipped, please contact us immediately. Some items — particularly online exclusives — are not stocked in-store and are not eligible for return. If you have concerns about a return policy, please reach out before purchasing to confirm.

If a package is refused or cannot be delivered and is returned to us, the customer will be responsible for all round-trip shipping and handling fees. Restocking fees may also apply. A signature is required for most orders, especially larger items like furniture or gear.

Have more questions? Visit our FAQ page for answers about returns, orders, payments, and more.

Questions? Call us at 503-478-7674 or message us via chat.